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FAQ's

DO YOU HAVE CUSTOMER SERVICE?

 Absolutely! We would love to answer any questions via email at support@BleuSerenity.com

 

HOW LONG CAN MY CANDLE SIT BEFORE USE?

Since our candles are made with 100% soy wax, the scent gets better with time. After a month the scent will peak and will stay there until use. 

 

WHY IS DOES MY SOY CANDLE LOOK FROSTY?

Frosting is a byproduct of a natural wax, and is caused by the growth of tiny crystals on the surfaces of the wax. All soy wax will frost over time, but luckily frosting is solely an aesthetic issue and does not affect the way your candle burns or smells.

 

HOW LONG WILL MY ITEMS TAKE TO ARRIVE?

 

Your order will ship within 5-7 business days and should arrive within 2-5 days via USPS depending on your address. You will receive tracking once your order ships. (Due to the upcoming holidays and COVID-19, we are experiencing some shipping delays) 

 

WHICH SIZE SHOULD I BUY? 

Our 8 oz. candles are perfect for a small bedroom or a bathroom. Our 14 oz. candles are perfect for a living room, kitchen or office. Our wax melts are perfect for small spaces and our fragrance sprays work well in any space. 

 

DO YOU OFFER EXCHANGES OR REFUNDS?

Due to COVID-19 we are unable to accept returns. If you are not satisfied with your order please contact us and we will work diligently to resolve the issue. In case of damage during shipping, please reach out to USPS and file a claim. We are not responsible for lost or stolen packages.